Coopers Doors are fully warranted. Please read carefully before purchasing and prior to submitting a warranty claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Coopers Doors guarantees to repair or replace the product or part of the product with a manufacturing or structural defect for a period of 3 years from the date of purchase.
This warranty has been prepared in accordance with Australian Standards 2688.
All warranty claims should be submitted by writing and within 7 days of delivery.
If a warranty claim is submitted at a later time once the door is installed Coopers Doors reserves the right to repair or replace the door.
Coopers Doors is not liable for any costs associated in removing the door for repair, re-installing the door once repaired, nor is it responsible for any freight or transport costs incurred with returning the door to the Coopers Doors workshop to be repaired. Where reasonable and subject to Coopers Doors discretion, Coopers Doors will assist by providing a temporary door solution.
Variations in Timber
However, you have chosen to purchase a product with a natural material which has naturally occurring changes in the timber which will not be covered by this warranty i.e. expanding and contracting, surface checking and minor cracks, minor joint movements, bowing or cupping, changing timber colour.
Warp/bow is the cupping or twisting of timber.
When it comes to doors, it refers to the distortion within the door itself and not its relationship to jambs or the frame in which it is hung.
Inline with the Australian Standard 2688, it is not considered a defect for a door measuring 2150 x 1020mm to have a warp/bow up to 4mm. In addition, it is not considered a defect for doors measuring greater than 2150 x 1020mm and up to 2400 x 1020mm to have a warp/bow up to 6mm.
Doors which exceed 2400 x 1020mm are not covered by the Australian Standard however Coopers Doors will provide warranty yet it is not considered a defect for doors measuring greater than 2400 x 1020 to have a warp/bow upto 8mm.
Warp/bow can be caused by a number of factors, generally warp/bow is caused by improper storage or adverse moisture conditions.
Coopers Doors does not accept responsibility of warp/bow when the moisture content of the timber falls below 10% or exceeds 15%. These guidelines are provided inline with the Australian Standard 2688.
Care & Maintenance
Please follow the care instructions provided by Coopers Doors for your product. This forms part of your warranty and as such if not followed correctly will void your warranty.
Coopers Doors uses a strong durable natural finish on all our timber products however minor marks and scratches will occur and is deemed normal wear and tear and therefore not covered by this warranty.
Failure to follow the care instructions provided will void this warranty.
You are required to disclose at time of purchase the level of direct sunlight and weather exposure the door will receive and if the door will have any shade and weather cover to protect it. Failure to do so will void this warranty.
This warranty does not cover misuse, accidental damage, or items placed in prolonged extreme conditions, direct sunlight, or water.
Installation is to be carried out by a professional builder, carpenter or door installer. Failure to do so will void this warranty.
Damage incurred during installation or by incorrect installation is not covered by this warranty.
All hardware used in Coopers Doors products is subject to the manufacturer’s warranty and you will be directed to them for all warranty claims.
This warranty is also subject to the terms and conditions set out below:
Coopers Doors is not liable for any additional costs or third-party charges incurred or as a result of the alleged failure of the product or part or warranty claim.
This warranty is in addition to the rights granted by relevant State and Federal laws and in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation. The company’s liability is limited to the goods repair or replacement only.
No claim can be made by the purchaser under this warranty if:
Any damage directly or indirectly caused by an installer or third party working on the product, unauthorized repair, alteration, modification or act of God.
** Check this with Consumer affairs – The purchaser must at his/her expense return to the retailer the defective goods with the proof of purchase.
The company reserves the right to determine whether the goods shall be repaired or replaced.
This warranty is void if the timber care instructions provided by Coopers Store are not followed.
The warranty is extended to the original purchaser at the original purchases address. The warranty shall become void if the goods are moved to a new address.
The Company reserves the right to charge for any service not covered by this warranty.
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