Payment Terms

For all Sales Orders the Buyer must pay a deposit equivalent to 40% of the Sale price set out in the Sales Order. No Sales Order shall be processed until the deposit under this clause is paid by the Buyer. The lead time commences when the deposit is paid.

The Buyer will pay a progress payment equivalent to 30% of the Sale price set out in the Sales Order once the Specification Drawings provided by the Seller have been approved by the Buyer. Production of the Buyer’s order will not commence until this second payment has been made. The remaining 30% outstanding balance of the Sales Order is due within 7 days of the date issued on the Tax Invoice sent by the Seller. This will be issued nearing the completion of your order. Any outstanding balance is to be paid before the goods can be delivered or picked up by the Buyer. All goods remain the property of the Seller until the outstanding balance is paid. If the final balance is not paid by the due date as stated on the final invoice storage fees will be charged.

All payments can be made by Direct Deposit (See Below) or Visa, Mastercard, or American Express. There will be a 1% Surcharge applied to all Credit Card Transactions.

Please ensure your name and invoice number are listed.

The Trustee for TimberZion Unit Trust t/a Coopers Store

Bank: NAB

BSB: 082128

Account: 471535618

Online Orders & Payments

All online orders require payment in full, please follow prompts and instructions provided when purchasing online.

Specification Drawings

Specification drawings are provided for all orders. Please allow 2 – 4 weeks from the deposit date to receive the specification drawings. It is the responsibility of the Buyer to ensure all measurements supplied to the Seller are correct. Customer approval is required for all specification drawings. Production will not begin without final written approval from the purchaser. The Seller is not liable for any mistakes made due to incorrect measurements or information being supplied nor if you change your mind.

Changes to orders can only be made prior to written approval of the specification drawings. Changes made after written approval of the specification drawings will incur a fee, however if production has begun changes will not be possible.

Lead Time

The Sellers lead time varies depending on the product purchased. The lead time and delivery date indicated on the Sales Order is an estimate only. The delivery date is subject to the completion of the order by our workshop and the availability of our delivery contractor. The Seller cannot be held liable if the estimated delivery date is not met. The Buyer is not entitled to make any claim against the Seller in relation to the delay in the completion and delivery of the order.

Delivery

When the agreed delivery date is reached by the Seller and the Buyer, it is the Buyers responsibility to have someone present to receive the delivery. The Seller will make every effort to nominate an approximate delivery time and arrive by that nominated time. However, the Seller cannot guarantee that the nominated time will be met. The Buyer is liable for any additional delivery charges if they fail to be present at time of delivery. The delivery fee charged is based on fair and reasonable access for two persons to deliver the item or items purchased. The Buyer is required to provide details regarding difficult access i.e. more than 1 flight of stairs, narrow access, tight corners, long driveway etc. Should the delivery contractor deem the access unsafe for two persons, the item will be delivered to a ground level location or returned to Coopers Doors and additional charges will be incurred by the Buyer to deliver the item.

Inspection

The Buyer must inspect the product upon delivery by the Seller and agrees to sign on the Delivery Docket to acknowledge that the product is “Received in good order and condition”. If there is any damage to the product which is not detectable at the time of delivery and the signing of the Delivery Docket, the Buyer must forward a written report of the damage to the Seller within 24 hours of receipt of the product. If the Seller does not receive any damage report from the Buyer within such period, no claim for damage will be processed by the Seller and the Buyer shall waive all claims for damage.

Storage Fees

Any goods that are to be stored by the Seller for a period longer than 14 days from the date issued on the final Tax Invoice will incur a weekly storage fee of $100 payable by the Buyer. The Seller will only store items for up to 90 days. All storage fees are payable prior to delivery. After 90 days The Buyer will have 7 days to pay the storage fees and take delivery of the item. If the Buyer fails to do so the Seller will cancel the order and the Buyer will forfeit all money paid.

Product Variation

The Buyer acknowledges that there may be a variation in respect of the material, colour, finish, craftsmanship, and dimension between each piece and between the products received by the Buyer and the products displayed in the Seller’s showroom. The Buyer shall not be entitled to make any claim whatsoever in respect of such variation.

All catalogues, photographs, brochures, website photos and any presentations provided by the Seller are for illustrative purpose only. It is the Buyer’s responsibility to ensure that the size, colour and design of the products are suitable for the Buyer’s premises. It is the Buyer’s sole responsibility that the goods ordered will fit into the Buyers premises.

Cancellation

Once the Sales Order contract is entered into by the Buyer and the deposit paid, the Buyer is not entitled to cancel the Sales Order or return the goods due to change of mind, wrong choice of size, colour or design, or change of circumstance. If the Seller agrees to the cancellation of an order (which they are not obligated to do) there will be a minimum 25% cancellation fee. If the goods are in production or have been completed by the Seller the Buyer will not be entitled to cancel the order or receive a refund.

Privacy

The Seller agrees not to disclose any private and confidential information collected from the Buyer to any entity outside the Seller’s organization.

Limitations of Liability

All products must be used for purpose and we are not responsible for any damage or injury caused as a result of fixings, installation, placement or misuse.

Refund Policy

We do not give refunds if you:

• change your mind, or
• make a wrong decision, or
• purchase a sale or floor stock item.